Help Desk
If you are experiencing an issue with your computer that has been purchased with Penn State University funds and would like assistance in resolving it, please fill out our Technical Assistance Form, or call 865-0626.
For Penn State information technology service alerts Here you can find the latest status on core services. If you need to know what servers have been affected go to Penn State server status.
Penn State provides a central IT Knowledge Base that may contain the answers to your questions. If interested, go to the Penn State Knowledge Base.
Penn State Security provides an comprehensive SPAM information web site, please review and apply the resources provided. In addition to the anti-spam methods employed by the University, users are strongly encouraged to configure their respective e-mail clients for the Penn State spam filter, X-PSU-Spam-Flag. Instructions are found in the ITS Knowledge Base at http://kb.its.psu.edu/search/node/X-PSU-Spam-Flag
General inquiries and requests for assistance should be directed to ITS Help Desk staff at helpdesk@psu.edu.
Conducting safe email transactions whether at home or in the office will continue to be a main area of emphasis. In order to provide a few resources on this topic check out Securing E-Mail
Penn State Resources
ITS Resources - Good place to start
Information Technology Service Penn RSS Alerts
Machine and Web Hosting Options
Penn State Network Policies
Computer and Network Security
Computer Operations and Services (SOS)
Glossary of Computer Data and System Terminology (GURU)
The Classroom and Lab web site is a great resource for faculty planning to use technology resources in classrooms.
How can I obtain a Windows or Apple recommended computer system?
Dell Computer Systems
The Education Technology Center recommends the following systems for office and research use in the College of Education:
- Optiplex Desktop Systems
- Latitude E-Series Notebooks
Apple Computer Systems
Here you can view selected systems recommended by Penn State University. Penn State Computer Store Laptop Initiative recommendation.
The CETC recommends the following systems for office and research use in the College of Education:
- iMac desktop systems
- MacBook Pro series of laptops
If you are experiencing a problem with your computer and would like assistance in resolving it, please fill out our Technical Assistance Form, or call 865-0626.
All of our work is governed by Policies, Procedures, Guidelines, and Laws for computing and networking at Penn State University.
