Help Desk

Please take a minute to acquaint yourself with this web site.

If you are experiencing an issue with your computer that has been purchased with Penn State University funds and would like assistance in resolving it, please fill out our Technical Assistance Form, or call 865-0626.

The College of Education provides a central IT Knowledge Base that may contain the answer to your question. If interested, go to  College of Education Knowledge Base.

Penn State provides a central IT Knowledge Base that may contain the answer to your question. If interested, go to the Penn State Knowledge Base.

Penn State Security provides an comprehensive SPAM information web site, please review and apply the resources provided. In addition to the anti-spam methods employed by the University, users are strongly encouraged to configure their respective e-mail clients for the Penn State spam filter, X-PSU-Spam-Flag. Instructions are found in the ITS Knowledge Base at http://kb.its.psu.edu/psu-all/hd/spamflag/.

For more information about blocking addresses to combat spam, please also visit http://kb.its.psu.edu/psu-all/hd/IP-address-blocking-determination/. General inquiries and requests for assistance should be directed to ITS Help Desk staff at helpdesk@psu.edu.

Conducting safe email transactions whether at home or in the office will continue to be  a main area of emphasis. In order to provide a few resources on this topic check out Securing E-Mail

Penn State Resources

ITS Resources - Good place to start
Information Technology Service Penn RSS Alerts
Machine and Web Hosting Options

Penn State Network Policies

Computer and Network Security
Computer Operations and Services (SOS)
Glossary of Computer Data and System Terminology (GURU)

The Classroom and Lab web site is a great resource for faculty planning to use technology resources in classrooms.
 

How can I obtain a Windows or Apple recommended computer system?

Dell University Program

Here you can view selected systems recommended by Penn State University.

The Education Technology Center recommends the following systems for office and research use in the College of Education:

Optiplex Desktop Systems
Latitude D-Series Laptops

Apple University Program

Here you can view selected systems recommended by Penn State University. Penn State Computer Store Laptop Initiative recommendation.  http://computerstore.psu.edu/recommend/education.htm

The Education Technology Center recommends the following systems for office and research use in the College of Education:

iMac Desktop Systems
MacBook Series of Laptops