What We Do
The Education Technology Center Support Services
Install and maintain network infrastructure for approximately 850 connections in four buildings. Work in conjunction with University Telecommunications and Networking Services. Provide web, database, file, print, backup, security, and anti-virus server administration.
Computer Support
Provide technical support, maintenance, and consultation to approximately 300 faculty, staff, and graduate students. Support is provided for Apple Macintosh and Microsoft Window-based computer systems.
Application Support
Provide installation and technical support for Microsoft Windows and apple Macintosh operating systems. Support is also provided for a variety of standard software applications, including Microsoft Office, calendar, anti-virus, and email.
Graphic Design
Create and assist faculty and staff with development of graphic designs in computer, Web, and print publications.
Design and assist faculty and staff with development of multimedia projects, video authoring, and digitizing media for Web, Internet, CD-ROM, and DVD presentations.
Web Design & Development
Design and develop department, College Web sites. Implement University guidelines and W3C Web accessibility standards.
Information Sessions
Develop and conduct information sessions for faculty and staff, providing information and updates related to the Education Technology Center services and technological developments.
Printers
Recommend, install, configure, and troubleshoot network and local printers
Evaluate security and virus protection software. Install, maintain, and regularly update anti-virus software. Provide user awareness of viruses and personal anti-virus tactics to defend against virus outbreaks. Enforce and Respond to Penn State policies governing the security, protection, use and storage of digital material.
Develop and conduct hands-on software application training in the faculty and staff technology-training lab utilizing Windows and Macintosh systems.
Technology Assistance Form Online scheduling for technical support needs.