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WORKFORCE TOOLS
RESOURCE GUIDE
A Key to Organizations Working In:
* Employee training
* Labor-Management Relations
* Work Restructuring
* Workplace Literacy
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ACKNOWLEDGEMENTS
This Resource Guide was prepared under the supervision of Terri
Bergman and Stephen Mitchell. However, the real work on the guide
was done by Caricia Fisher, Mark Jarvis, and Bernice Jones, who
helped craft the information collection tools and spent countless
hours gathering all of the information for the guide, and writing
and guaranteeing the quality and accuracy of the entries. Rosalyn
Johnson, Hina Nassiri, Myra Nicholas, Thomasine Singleton, and Cathy
Stewart handled the design and production work.
The National Workforce Assistance Collaborative would like to thank
the over 100 individuals who serve on the Collaborative's Advisory
Board and Employee Training, Labor-Management Relations, Work
Restructuring, and Workplace Literacy Advisory Councils for their
assistance identifying organizations and agencies for the guide.
Their names are listed at the end of the publication.
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CONTENTS
INTRODUCTION
RESOURCES
Key to Abbreviations
INDICES
Acronyms
Geographic Areas
Subject Expertise
ADVISORY GROUPS
Board
Employee Training
Labor-Management Relations
Work Restructuring
Workplace Literacy
FAX BACK FORM
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INTRODUCTION
This guide is designed as a resource for service providers and small
and mid-sized companies seeking assistance on four topic areas:
employee training, labor-management relations, work restructuring,
and workplace literacy. The guide contains an extensive listing
(194 entries) of national and state organizations and agencies
conducting work in the four areas, including:
* Government agencies,
* Public interest groups,
* Business organizations,
* Labor organizations,
* Education associations, and
* Professional associations.
Each entry contains contact information and a brief description of
what the organization does. Information is also provided, as
relevant and available, on the organization's:
* Year founded,
* Budget,
* Geographic coverage,
* Membership and chapters,
* Areas of expertise,
* Clearinghouse and data base services,
* Publications, and
* Conferences.
Entries in this guide are national and state-level organizations
with the capacity to serve as information providers to link users
with resources and services. While some of the organizations in the
guide might also be service providers, they are not included on this
basis.
USE
Service providers and companies seeking training or consultant
services, tools, or resources in any one of the four areas can use
this guide to find organizations or agencies that can steer them in
the right direction. For example, a company looking for a workplace
literacy consultant in Peoria, Illinois, could call the Illinois
Secretary of State Literacy Office. While this office does not
provide direct services, it has an extensive list of organizations
in the state that do. Similarly, a company looking for help
implementing total quality management practices could call the
Association for Quality and Participation, which maintains a
consultant directory.
The organizations and agencies listed in this guide can also steer
service providers and companies to such tools and resources as
assessment instruments, curricula, evaluations, "how-to" guides,
clearinghouses, books, reports, and videos. The National Institute
for Adult Literacy, for example, has a wealth of information on
workplace literacy resources, while the American Society for
Training and Development is well-versed in existing employee
training tools.
ORGANIZATION
The organizations and agencies contained in this guide are listed in
alphabetical order. To find the ones that will be most able to
steer you to needed resources, you can use one of the three indices
at the back of the guide:
* Acronyms Ð Provides a list of acronyms along with their full
organizational or agency names.
* Geographic Areas Ð Lists the organizations and agencies by their
coverage, national and each individual state.
* Subject Expertise Ð Lists which organizations can provide
information in each of the four areas: employee training,
labor-management relations, work restructuring, and workplace
literacy.
The guide also can be accessed electronically at the National
Workforce Assistance Collaborative (NWAC) gopher server at Penn
State University. The gopher server address is INFO.PSU.EDU. After
you reach the gopher server, open "Information Servers at Penn
State," then open "Research Centers and Institutes" to find the
National Workforce Assistance Collaborative gopher site.
METHODOLOGY
Organizations and agencies included in this guide were identified
through:
* Recommendations made by the National Workforce Assistance
Collaborative's Advisory Board and four Advisory Councils,
* State agency lists provided by the National Governors'
Association,
* State agency lists provided by the National Association of State
Development Agencies, and
* State agency lists provided by the U.S. Department of Education.
Once organizations were identified, the Collaborative collected
information on them from existing publications (e.g. Encyclopedia of
Associations, National Trade and Professional Associations) and
direct phone and fax contact.
HOW YOU CAN HELP
Information contained in this Resource Guide will be updated
periodically, and we welcome input. If you have any corrections or
suggestions for additional entries, please copy, fill out, and send
the fax-back form at the end of the publication. Alternatively, you
may send an e-mail message to Bernice_C._Jones@NAB.COM. Please
follow the fax-back format in your e-mail message. Thank you.
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RESOURCES
Accrediting Council for Continuing Education and Training Ð ACCET
600 East Main Street, Suite 1425, Richmond, VA 23219, 804/648-6742,
fax: 804/780-0821.
ACCET is a private non-profit corporation with a membership composed
of associations, private educational institutions, unions, and
companies involved in the field of continuing education and
training. ACCET accredits institutions and helps member
institutions assess and improve the educational quality of their
programs. It also works with the more progressive sectors of
business, associations, and education where the tools of independent
review and assessment converge with the benefits of quality-focused
self-regulation.
YEAR FOUNDED: 1974; GEOGRAPHIC COVERAGE: national; MEMBERS: 315
organizations; WORK RELATES TO: employee training, work
restructuring, workplace literacy; PUBLICATIONS: Directory of
Accredited Noncollegiate Continuing Education Programs (periodic),
The Growing Edge (q.), The Changing Scene (m.); CONFERENCES: annual
meeting held in the fall.
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Administrators and Teachers in English as a Second Language Ð ATESL
1875 Connecticut Avenue, NW, Suite 1000, Washington, DC 20009-5728,
202/462-4811, fax: 202/667-3419.
ATESL is a membership organization of teachers and administrators of
English as a Second Language (ESL) or English as a foreign language
(EFL) in the U.S. and abroad. It seeks to strengthen and improve
English language programs by providing representatives to serve as
resources for national and regional activities in such areas as
ethics, evaluation, program administration, and training
international teaching assistants.
YEAR FOUNDED: 1951; GEOGRAPHIC COVERAGE: international; MEMBERS:
1,200 individuals; CHAPTERS: regional; WORK RELATES
TO: workplace literacy; PUBLICATIONS: The Administration of
Intensive English Language Programs; Building Better English
Language Programs: Perspectives on Evaluation in ESL; English
Language Testing in U.S. Colleges and Universities; Teaching Across
Cultures in the University ESL Program; Teaching English as a Second
Language: A Guide for the Volunteer Teacher; CONFERENCES: annual
convention held in May or June, seminars on intensive English
programs in higher education.
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Alabama Adult Literacy Resource Center
5343 Gordon Persons Building, 50 North Ripley Street, Montgomery, AL
36104-3833, 334/242-8181, fax: 334/242-2236, contact: Rich Horne.
The Alabama Adult Literacy Resource Center helps Adult Education
programs provide free workplace literacy services to businesses by
covering the costs of teachers, books, and materials. The Center
also promotes and provides information about a tax credit for
workforce literacy. Any business with a program supporting basic
literacy skills is eligible for this 20 percent state tax credit.
WORK RELATES TO: workplace literacy; CLEARINGHOUSE: Alabama Adult
Literacy Resource Center, access to public, no charge; CONFERENCES:
state adult education conference held annually, 1,500-2,000
participants; Alabama Foundation for Workplace Education Conference
held annually, 800 participants.
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Alabama Industrial Development Training
One Technology Court, Montgomery, AL 36116-3200, 334/242-4158, fax:
334/242-0299, contact: Ed Castile, director.
Alabama Industrial Development Training provides new and existing
businesses with work restructuring assistance, including ISO 9000,
total quality management, just in time manufacturing, statistical
process control, quality improvement, team building, and business
process reengineering. It provides preemployment training and skills
upgrading for new and expanding industries. Participating
businesses can choose for their employees or state department staff
to conduct the training.
YEAR FOUNDED: 1973; WORK RELATES TO: employee training, work
restructuring; CONFERENCES: management training as needed; ISO 9000
training 2-3 times a year.
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Alaska Division of Adult Basic Education
Department of Education, 801 W. 10th Street, Suite 200, Juneau, AK
99801-1894, 907/465-8714, fax: 907/465-3396.
The Alaska Division of Adult Basic Education provides funds to state
regional offices, universities, private nonprofits, and local
education agencies to operate workplace literacy training programs.
The Division coordinates an interagency literacy network to promote
networking among various literacy groups and agencies. It includes
the states of Oregon, Washington, and Idaho, as well as private
businesses, and is funded by the National Institute for Literacy.
The work of the network has resulted in the development of several
new workplace literacy curricula.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1969; BUDGET: $1.3M; WORK
RELATES TO: employee training, workplace literacy; CLEARINGHOUSE:
accessible through Nine Stars Enterprises in Anchorage.
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Alaska State Employment and Training Program
Department of Community and Regional Affairs, Rural Development
Division, P.O. Box 112100, Juneau, AK 99811-2100, 907/465-4891, fax:
907/465-3212.
The Alaska State Employment and Training Program provides financial
assistance to individuals, training entities, or businesses that are
responding to changes in the labor force. In order to receive help,
a business must be retraining workers to avoid layoffs.
YEAR FOUNDED: 1988; BUDGET: $1.3M; WORK RELATES TO: employee
training.
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The Alliance for Employee Growth & Development, Inc.
580 Howard Avenue, Corporate Park 3, Somerset, NJ 08873, 908/563-
0028, fax: 908/563-1724.
The Alliance for Employee Growth & Development is a cooperative
program of AT&T, Communications Workers of America, and the
International Brotherhood of Electric Workers to enhance employment
security, assist in worker training and retraining, and help
employees in transition. The Alliance provides technical assistance
and research to other companies, unions, and governmental units
locally, nationally, and internationally through research papers,
participation in learning conferences, and working directly with
firms and unions in developing union/management partnerships.
It also provides training to companies in conducting meetings.
The Alliance has a subsidiary, Alliance Plus, for conducting
business with organizations other than its founding stakeholders:
AT&T, the CWA, and the IBEW. Organizations requesting Alliance Plus
services should address themselves to Alliance Plus at the above
address and telephone number.
YEAR FOUNDED: 1986; GEOGRAPHIC COVERAGE: international; WORK RELATES
TO: employee training, labor-management relations, work
restructuring; PUBLICATIONS: Alliance and Alliance Plus Annual
Reports; Teaching Firm Case Study, contributor to ASTD Technical
Skills Training Handbook, Joint Training Programs, various other
publications and case studies.
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American Arbitration Association
140 W. 51st Street, New York, NY 10020, 212/484-4000, fax: 212/765-
4874.
The American Arbitration Association promotes the resolution of
disputes of all kinds, including labor-management disagreements,
through arbitration, mediation, democratic elections, and other
voluntary methods. It provides administrative services for
arbitrating, mediating, or negotiating disputes and impartial
administration of elections. In addition, the association maintains
a panel of arbitrators and mediators for referrals to parties
involved in disputes.
YEAR FOUNDED: 1926; GEOGRAPHIC COVERAGE: national; MEMBERS: 8,000
individuals; CHAPTERS: regional; WORK RELATES TO: labor-management
relations; PUBLICATIONS: Arbitration Journal, (q.), Arbitration in
the Schools (m.), Arbitration Times (q.), Labor Arbitration in
Government (m.), Lawyers' Arbitration Letter and Digest of Court
Decisions (q.), Study Time (q.), Summary of Labor Awards (m.),
Claims Forum (q.), Punch List (q.), New York No-Fault Arbitration
Reports (m.); CONFERENCES: annual meeting held in New York in May.
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American Association for Adult and Continuing Education Ð AAACE
1200 19th Street, NW, Suite 300, Washington, DC 20036, 202/429-5131,
fax: 202/223-4579.
AAACE is a national organization dedicated to enhancing life-long
learning and responding to the needs of adult and continuing
educators. It provides support and training for members,
professionals in adult and continuing education, and researches and
documents emerging issues with their conferences and publications.
YEAR FOUNDED: 1982; GEOGRAPHIC COVERAGE: national; MEMBERS: 5,000
individuals; MEMBERSHIP: $105/yr (professional); CHAPTERS:
affiliates; WORK RELATES TO: employee training, labor-management
relations, work restructuring, workplace literacy; PUBLICATIONS:
Adult Learning (2/yr), Adult Education Quarterly; CONFERENCES:
annual meeting held in the fall.
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American Association of Community Colleges Ð AACC
One Dupont Circle, NW, Suite 410, Washington, DC 20036-1176,
202/728-0200; fax: 202/833-2467.
AACC is a nonprofit organization, located in the National Center for
Higher Education, which represents two-year associate-degree
granting colleges. AACC is a strong network of college presidents,
state administra-tors, and community college councils. It tracks
legisla-tion and provides continually updated information to federal
agencies, members of Congress, the media, and the general public.
Association activities include advo-cacy for all community colleges,
information services, professional development opportunities,
workshops, and a national convention, a publications program
including a biweekly newspaper and bimonthly journal, a satellite
network, and special projects. Many AACC programs help build the
capacity of community colleges in the areas of employee training,
work restructuring, and workplace literacy. Some pertinent AACC
publications include: Credibility: How Leaders Gain and Lose It,
Why People Demand It; The Leadership Challenge: How to Get
Extraordinary Things Done in Organiza-tions; Your Business Plan
(guide to assist small busi-ness owners prepare a working plan);
Economic Devel-opment: A Viewpoint for Business.
..
YEAR FOUNDED: 1920; GEOGRAPHIC COVERAGE: national; MEMBERS: 1,120
two-year colleges; WORK RELATES TO: employee training, work
restructuring, workplace literacy; PUBLICATIONS: Community College
Times (bi-w.), Community College Journal (bi-m.), numerous other
publications; CONFERENCES: annual convention held in the spring,
4,000 participants.
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American Council on EducationÑACE
One Dupont Circle, NW, Suite 250, Washington, DC 20036-1193,
202/939-9475, fax: 202/775-8578; contact: Outreach and
Communications Department, Susan Porter Robinson, director, and
Stephen Sattler, manager.
ACE is a non-profit, independent organization that serves as an
umbrella organization for the nation's colleges and universities.
The Center for Adult Learning and Education Credentials is ACE's
lifelong learning arm. The Center administers the General
Educational Development (GED) and External Diploma (EDP) testing
programs. Through the Center's ACE/PONSI Program, college and
university faculty evaluate workplace training offered by business
and industry, labor unions, associations, and government agencies
and make college credit recommendations where appropriate. Among the
Center's three computerized recordkeeping services is the National
Registry of Training Programs (NRTP), which serves adults who are
pursuing continuing education units (CEUs) for professional
development, career advancement, or state licensingrequirements. ACE
activities also include the Business-Higher Education Forum, which
provides an opportunity for interchange among corporate and academic
chief executives, and the Labor-Higher Education Council, which, in
cooperation with the AFL-CIO, works with trade union leaders to
assist America's workforce.
YEAR FOUNDED: 1918; MEMBERSHIP: nearly 1,800 colleges, universities,
associations, and businesses; GEOGRAPHIC COVERAGE: United States
and International; WORK RELATES TO: employee training, workplace
literacy; PUBLICATIONS: The National Guide to Educational Credit for
Training Programs, Guide to the Evaluation of Educational
Experiences in the Armed Services, and a catalog of nearly 100 other
titles in the ACE/Oryx Press Series on Higher Education (available
by calling 800/279-6799); CONFERENCES: ACE annual meeting; Educating
One-Third of a Nation, sponsored by ACE's Office on Minorities in
Higher Education; annual GED conference.
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American Electronics Association Ð AEA
5201 Great American Parkway, Suite 520, Santa Clara, CA 95054,
408/987-4200, fax: 408/970-8565.
AEA is the largest trade association serving the United States
electronics and information technology industries. It fosters a
healthy business climate and conducts networking programs for
industry executives to increase
productivity, improve quality, gain access to capital, and increase
global market share. AEA strengthens management and staff through
highly acclaimed education and training events by providing on-site
training, seminars, and forums.
YEAR FOUNDED: 1943; GEOGRAPHIC COVERAGE: international; MEMBERS:
3,500 companies; MEMBERSHIP: fee varies with size of company;
CHAPTERS: regional; WORK RELATES TO: employee training, work
restructuring; CLEARINGHOUSE: AEANET Ð on line access to industry
information through the Internet; PUBLICATIONS: American
Electronics Association Directory (a.), American Electronics
Association Update (m.), State Legislation Update (m.), newsletter
(m.); CONFERENCES: annual meeting.
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American Management Association Ð AMA
135 West 50th Street, New York, NY 10020-1201, 212/586-8100, fax:
212/903-8168.
AMA represents professional administrators in administrative
services and financial, personnel, systems, and information
management; educators; management consultants; and small business
owners. It promotes the application of management methods to
commerce and industry for the purpose of increasing productivity,
lowering costs, and improving quality. It encourages and
participates in research, and promotes sound employee and employer
relationships. AMA provides educational forums worldwide where
members and their colleagues learn practical business skills and
explore the best practices of organizations.
YEAR FOUNDED: 1919; GEOGRAPHIC COVERAGE: national; MEMBERS: 66,440
individuals; WORK RELATES TO: employee training, labor-management
relations, work restructuring; PUBLICATIONS: CompFlash (m.),
Compensation & Benefits Review (bi-m.), Management Review (m.),
Organizational Dynamics (q.), The President (m.), Supervisory
Management (m.), Supervisory Sense (m.), Trainer's Workshop (bi-m.),
Small Business Report (m.), HR Focus (m.); CONFERENCES: annual
meeting held in March or April.
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American Quality Assessors Ð AQA
1200 Main Street, Suite M-107, Columbia, SC 29201, 803/779-8150,
fax: 803/779-8109.
AQA is a quality registrar which provides third party assessments of
a company's quality system against international and national
standards. AQA was created solely to certify conformance of quality
systems to the ISO 9000/Q90 Standard. It is committed to providing
responsive, affordable evaluation services to small and medium-sized
firms and divisions. AQA uses local, certified auditors
familiar with regional business
practices in conjunction with certified auditors having appropriate
industrial expertise.
YEAR FOUNDED: 1992; GEOGRAPHIC COVERAGE: national; WORK RELATES TO:
work restructuring.
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American Society for Engineering Education Ð ASEE
1818 N Street, NW, Suite 600, Washington, DC 20036, 202/331-3500,
fax: 202/265-8504.
ASEE is an association of engineering professionals and students
which promotes engineering and engineering education. ASEE provides
leadership in developing and implementing strategies to increase
gender and ethnic diversity significantly within engineering
education. ASEE's outreach activities are designed to ensure the
full representation of women and minorities in all areas of
engineering education.
YEAR FOUNDED: 1893; GEOGRAPHIC COVERAGE: international; MEMBERS: 550
institutions, 10,000 individuals; MEMBERSHIP: $60/yr individual,
$750-900/yr organization; WORK RELATES TO: employee training;
PUBLICATIONS: ASEE PRISM (m.), ASEE Membership Handbook (a.),
Chemical Engineering Education (q.), Civil Engineering Education
(bi-a.), Mechanical Engineering News (q.); Engineering Design
Graphics (3/yr), COED Ð Computers in Education Division Journal
(q.); CONFERENCES: annual meeting held in June, 2,500 participants.
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American Society for Quality Control Ð ASQC
P.O. Box 3005, 611 East Wisconsin Avenue, Milwaukee, WI 53201-3005,
414/272-8575, fax: 414/272-1734.
ASQC facilitates continuous improvement and increases customer
satisfaction by identifying, communicating, and promoting the use of
quality principles, concepts, and technologies. ASQC develops,
promotes, and adapts quality-related information and technology for
the quality profession, private sector, government, and academia.
YEAR FOUNDED: 1946; GEOGRAPHIC COVERAGE: national; MEMBERS: 125,000
individuals, 1,000 sustaining; MEMBERSHIP: $65/yr individual,
$450/yr sustaining; WORK RELATES TO: work restructuring;
PUBLICATIONS: On Q Newsletter (bi-m.), Journal of Quality Technology
(q.), Quality Progress Magazine (m.), Technometrics (q.), Quality
Engineer (q.), CONFERENCES: annual meeting held in the spring.
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American Society for Training and Development Ð ASTD
1640 King Street, P.O. Box 1443, Alexandria, VA 22313, 703/683-8100,
fax: 703/683-8103.
ASTD is a professional society of trainers and human resource
development professionals engaged in the training and development of
business, industry, education, and government personnel. ASTD
undertakes special research and acts as an information clearinghouse
on such topics as best practices in training and development,
reorganization of work, multicultural training, and technological
change as it relates to the high performance work organization.
YEAR FOUNDED: 1944; GEOGRAPHIC COVERAGE: national; MEMBERS: 55,000
individuals; MEMBERSHIP: $150/yr; CHAPTERS: regional; WORK RELATES
TO: employee training, work restructuring; CLEARINGHOUSE: TRAINET Ð
on line computer database of training, events, and courseware,
updated weekly; PUBLICATIONS: ASTD National Report (semi-m.),
Training and Development Magazine (m.), Human Resource Development
(q.), Technical and Skills Training Newsletter (q.), INFO-LINE (m.);
CONFERENCES: annual International Conference and Exposition held in
the spring, National Technical and Skills Training Conference held
in the fall, annual Symposia on Training for Quality held in the
winter.
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American Society of Mechanical Engineers Ð ASME
345 East 47th Street, New York, NY 10017, 212/705-7722, fax:
212/705-7674.
ASME develops safety codes and equipment standards, provides
educational guidance for student members, supports professional
development, conducts research and develops technology, and operates
a government relations office. ASME operates one of the largest
technical publishing operations in the world and provides short
courses in technical training to its members and non-members.
Courses include piping, fluid engineering, and escalators.
YEAR FOUNDED: 1880; GEOGRAPHIC COVERAGE: national; MEMBERS: 122,000
individuals; MEMBERSHIP: $80/yr; WORK RELATES TO: employee training;
PUBLICATIONS: Applied Mechanics Review (m.), ASME News (m.),
Journal of Applied Mechanics (q.), Journal of Biomechanical
Engineering (q.), Journal of Electronic Packaging (q.), numerous
other journals; CONFERENCES: semi-annual meetings held in the winter
and summer.
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American Vocational Association Ð AVA
1410 King Street, Alexandria, VA 22314, 703/683-3111, fax: 703/683-
7424.
AVA is a federation of state vocational associations. It promotes
uniform high standards of professional practice among vocational
consultants and provides credential reviews and certification
examinations. Because vocational education is so critical to the
nation's skilled labor pool, AVA maintains close ties with business
and industry. AVA has numerous professional products to assist
businesses in the areas of administration, workplace trends, total
quality management, teaching, and career exploration. AVA's annual
convention provides sessions to help teach basic skills through
vocational-technical education.
YEAR FOUNDED: 1925; GEOGRAPHIC COVERAGE: national; MEMBERS: 40,000
individuals; MEMBERSHIP: $40/yr; CHAPTERS: state; WORK RELATES TO:
employee training, work restructuring, workplace literacy;
PUBLICATIONS: National Directory of Vocational Experts (a.), Voc Ed
Journal (8/yr), Vocational Education Weekly (44/yr), numerous other
publications; CONFERENCES: annual convention held in the winter.
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Arizona Adult Education Services
Department of Education, 1535 West Jefferson, Phoenix, AZ 85007,
602/542-5280, fax: 602/542-1161.
Arizona Adult Education Services provides grants, on an RFP basis,
to service providers, businesses, and business-service provider
partnerships for the operation of workforce literacy programs.
Service providers receiving grants operate literacy programs in
which companies enroll their employees. Businesses and business-
service provider partnerships that receive grants operate customized
literacy programs. Usually companies choose to work in partnerships
with local educational organizations or community-based groups
rather than operate these programs on their own. Adult Education
Services primarily funds workplace literacy projects operated by
small businesses (alone or in partnerships with service providers).
Adult Education Services maintains a 24-hour hotline (800/345-3382)
with information about workplace and other adult literacy projects.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1965; WORK RELATES TO:
workplace literacy; CLEARINGHOUSE: Arizona Adult Literacy and
Technology Resource Center.
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Arizona Job Training Program
Department of Commerce, 3800 North Central, Suite 1500, Phoenix, AZ
85012, 602/280-1352, fax: 602/280-1358; contact: Kate Klimov.
The Arizona Job Training Program provides job-specific customized
training and some restructuring assistance to private enterprises
that have been profitable for at least two years, and will be
creating net new jobs. Companies must pay at least 25 percent of
the training costs and the state pays the balance. A company may
contract with a community college instructor or a private vendor, or
use company personnel to provide the training, and it must submit a
training plan specifying the instructor(s) as part of its
application for assistance.
YEAR FOUNDED: 1993; BUDGET: $3M; WORK RELATES TO: employee training.
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Arkansas Industry Training Program
Arkansas Industrial Development Commission, One Capitol Mall, Suite
2C-250, Little Rock, AR 72201, 501/682-1246, fax: 501/682-1188,
contact: Richard Cochran, director.
The Arkansas Industry Training Program provides job and cross
training for new or expanding companies. The Program may hire as
many as 125 people to fill positions ranging from support staff to
instructors. It primarily uses the company's employees for
instructors, but in certain situations may use vocational school
instructors, retired engineers, and teachers. The Program has
developed its own manuals for training programs of various lengths.
YEAR FOUNDED: 1991; BUDGET: $1.3-$1.5M; WORK RELATES TO: employee
training.
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Arkansas Vocational and Technical Education Division
Department of Education, 3 Capitol Mall, Luther Building, Room 506D,
Little Rock, AR 72201-1083, 501/682-1970, fax: 501/682-1982,
contact: Emily Barrier, program manager.
The Arkansas Vocational and Technical Education Division provides
workplace education and some basic computer literacy training
through local adult education
centers. The Division receives regular state funding, and
companies, in collaboration with the local adult education centers,
can apply for grants. One million dollars is set aside annually for
workplace education.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1991; BUDGET: up to $1M;
WORK RELATES TO: employee training, workplace literacy.
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Association for Community Based Education Ð ACBE
1805 Florida Avenue, NW, Washington, DC 20009, 202/462-6333, fax:
202/232-8044.
ACBE is a membership organization of colleges, economic development
organizations, literacy and adult learning programs, and advocacy
groups located in low-income communities. It brings culturally
relevant economic development to its member communities. Several of
its initiatives focus on community-based literacy programs, and the
association provides an information clearinghouse on relevant
publications and community-based organizations.
YEAR FOUNDED: 1976; GEOGRAPHIC COVERAGE: national; MEMBERS: 110
organizations; MEMBERSHIP: $100-$250 annual dues for voting members,
associate members, $80/yr., individual members, $30/yr; WORK RELATES
TO: workplace literacy; PUBLICATIONS: CBE Report (m.), Directory of
Funding Sources (a.), Directory of Members (a.), Directory of
Community Based Adult Literacy Providers (irreg.), Coming Home:
Community Based Education and the Development of Communities, Adult
Literacy: A Study of Community Based Literacy Programs, Measures for
Adult Literacy Programs, National Directory of Community Based
Literacy Programs; CLEARINGHOUSE: database about community-based
organizations and their programs and practices, field-generated
material and other resources, support organizations, and funding
source information; CONFERENCES: annual meeting held in November.
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Association for Educational Communications and Technology Ð AECT
1025 Vermont Avenue, NW, Suite 820, Washington, DC 20005, 202/347-
7834, fax: 202/347-7839.
AECT is an international membership organization of microcomputer
and audiovisual specialists, media services directors, and
television producers who require expertise in instructional
technology. AECT works to improve education through the systematic
planning, application, and production of communications media
for instruction. AECT provides leadership, educational
communications, and technology by linking professionals holding a
common interest in the use of education technology and its
application to the learning process.
YEAR FOUNDED: 1923; GEOGRAPHIC COVERAGE: international; MEMBERS:
5,000 individuals; MEMBERSHIP: $65/yr, WORK RELATES TO: employee
training, workplace literacy; PUBLICATIONS: Association for
Educational Communications Technology Ð Membership Directory (a.),
TechTends (bi-m.), Educational Technology Research & Development
(q.); CONFERENCES: annual meeting held in the summer.
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Association for Experiential Education Ð AEE
2885 Aurora Avenue, #28, Boulder, CO 80309, 303/440-8844, fax:
303/440-9581.
AEE is a nonprofit organization committed to the development,
practice, and evaluation of experimental learning in all settings.
It provides a forum to address issues in experiential education and
encourages the exchange of ideas, information, and resources on
experience-based learning and teaching. Its membership consists of
individuals and organizations with affiliations in education,
recreation, mental health, youth service, physical education,
management development training, corrections, and environmental
education.
YEAR FOUNDED: 1977; GEOGRAPHIC COVERAGE: national; MEMBERS: 2,000
individuals, 400 organizations; MEMBERSHIP: $50-75/yr (individual),
$175-250/yr (organization); WORK RELATES TO: employee training,
workplace literacy; PUBLICATIONS: Conference Proceedings (a.), Jobs
Clearinghouse (m.), Journal of Experiential Education (3/yr),
Membership Directory (a.); CONFERENCES: annual conference held in
the fall.
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Association for Quality and Participation Ð AQP
800-B West 8th Street, Suite 501, Cincinnati, OH 45203-0070,
513/381-1959, fax: 513/381-0070.
AQP is the advocate for workplaces characterized by employee
involvement and the integration of quality and participation
practices throughout all work functions. It defines and promotes
issues in the field of quality and participation. In its most recent
major publication, Voices From the Field, it defines twelve critical
knowledge, skill, and ability components for success. AQP
motivates and teaches individuals, teams, and
organizations to design, implement, and sustain these twelve quality
and participation processes for the high-performance workplace.
YEAR FOUNDED: 1977; GEOGRAPHIC COVERAGE: national; MEMBERS: 10,000
individuals and organizations; WORK RELATES TO: work restructuring;
PUBLICATIONS: Voices from the Field, Journal for Quality and
Participation (q.), AQP Report (bi-m.), Transactions of the AQP
Conference and Resource Mart (a.); CONFERENCES: semi-annual meetings
held in the winter/spring and fall.
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Automotive Industry Action Group Ð AIAG
26200 Lasher Road, Suite 200, Southfield, MI 48034, 810/358-3570,
fax: 810/358-3253.
AIAG is a not-for-profit trade association of North American vehicle
manufacturers and suppliers. AIAG strives to reduce costs, increase
productivity, and improve quality within the automotive industry. It
focuses on standardizing the methods by which manufacturers conduct
business and provides a forum for suppliers and manufacturers to
identify and solve common business problems. AIAG is a globally
recognized forum for encouraging communication, and standardizing
business practice within the industry, and providing various
training classes, particularly in QS 9000. Training classes are
available to members and nonmembers.
YEAR FOUNDED: 1981; GEOGRAPHIC COVERAGE: national; MEMBERS: 700
companies; MEMBERSHIP: fees are based on annual corporate sales;
WORK RELATES TO: employee training, work restructuring;
PUBLICATIONS: Action Line Magazine (m.), Buyer's Guide (a.);
CONFERENCES: annual Auto-Tech, held in August/September.
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Bay State Skills Corporation Ð BSSC
101 Summer Street, Boston, MA 02110, 617/292-5100; fax: 617/292-
5127, contact: Dr. John Hoops, director of applied technology
services.
BSSC is a quasi-public development, demonstration, and technical
assistance organization that promotes economic development through
workforce and workplace improvement. BSSC assists industry in the
creation of new jobs, prepares the current and future workforce to
access those jobs, and removes barriers to employment experienced by
those traditionally outside the labor force. BSSC develops
partnerships between the business and education sectors, and
provides ideas, technical assistance, information, and funds to
support the provision of training and business assistance services
to individuals and companies.
YEAR FOUNDED: 1981; BUDGET: $12M; GEOGRAPHIC COVERAGE: primarily
Massachusetts, one project all of New England; WORK RELATES TO:
employee training, work restructuring, workplace literacy.
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California Community College Economic Development Network Ð ED>Net
390 West Fir Avenue, Suite 204, Clovis, CA 93611, 209/297-6000, fax:
209/297-6011.
ED>Net links California business and industry with the state-wide
resources of the 107 California community colleges. It was
established to advance California's economic growth and global
competitiveness through quality education and services for
continuous workforce improvement, technology deployment, and
business development. The Network provides resources and assistance
in the following areas: custom education and training, manufacturing
technologies, small business development, environmental
technologies, workplace learning resources, international trade, and
health occupations. In addition, the Network sponsors 10 workplace
learning resource centers located at community colleges, the
California Technology Center, and community college Small Business
Development Centers. The workplace learning resource centers provide
needs assessment, develop functional context curricula, and provide
instruction and related workplace literacy services to businesses
that have employees with basic skills deficiencies. The California
Technology Center helps businesses access new technology-based
manufacturing techniques, resolve specific manufacturing problems,
and look for defense conversion opportunities. The Small Business
Development Centers offer comprehensive services to promote the
start-up, retention, and expansion of small businesses.
YEAR FOUNDED: 1988; WORK RELATES TO: employee training, workplace
literacy.
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California Division of Adult Education
Department of Education, P.O. Box 944272, Sacramento, CA 94244-2720,
916/323-2570, fax: 916/327-4239, contact: Tom Bauer.
The California Division of Adult Education allocates funds to 430
adult schools to provide basic skills, adult secondary education,
GED (General Educational Development) programs, and vocational
programs. The schools can use up to five percent of their
allocation for on-site training for businesses, and thirty or forty
of the adult schools provide reading and basic math skills training
for local businesses. The state urges the schools to customize the
programs to the businesses, and make the programs as job relevant as
possible. High school credit is available, but college credit is
not.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1987-88; BUDGET: $400K;
WORK RELATES TO: workplace literacy; CLEARINGHOUSE: state literacy
resource center; CONFERENCES: California Council of Adult Educators
and the organization of adult education administrators put on annual
conferences, 600-800 participants; also have topic-based conferences
such as competency-based learning.
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California Employment Training Panel
1100 Jay Street, 4th Floor, Sacramento, CA 95814, 916/327-5640
Contact: Jerry Geismar, director.
The California Employment Training Panel provides employee training
grants to new and existing businesses affected by out-of-state
competition. Businesses use the Employment Training Panel grants to
develop and deliver a wide range of training programs aimed at
preventing layoffs, adopting high performance work practices, or
diversifying their products or services.
YEAR FOUNDED: 1982; BUDGET: $55M; WORK RELATES TO: employee
training, work restructuring, workplace literacy.
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California Office of Small Business
California Trade and Commerce Agency, 801 K Street, Suite 1700,
Sacramento, CA 95814, 800/303-6600, 916/327-HELP.
The California Office of Small Business helps small businesses in
the state improve their productivity and oversees the state's Small
Business Development Centers (SBDCs). It operates a toll-free
telephone line (see number above) to answer management questions and
to provide information on technical assistance and small business
conferences and seminars. The SBDCs also offer information on
quality assistance and work restructuring. Some of the state's
SBDCs provide training in ISO 9000.
YEAR FOUNDED: 1977; WORK RELATES TO: work restructuring.
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The Center for Occupational Research and Development Ð CORD
601 Lakeair Drive, Waco, TX 76710, 817/772-8756, fax: 817/772-8972.
CORD is a nonprofit service organization that equips schools and
educators with networks, resources, and processes to provide
learners with the academic foundation and flexible technical skills
that enable them to compete successfully in the contemporary
workplace. CORD develops and disseminates research-driven
forecasts, educational reform strategies, needs assessments, skill
standards, and contextual academic curricula, with a primary focus
in mathematics, science, and technology. Through networks,
consulting services, and dissemination materials, CORD provides
technical assistance to education institutions that are striving to
equip learners with strong, school-to-career connections and
opportunities.
GEOGRAPHIC COVERAGE: national; WORK RELATES TO: employee training,
workplace literacy; PUBLICATIONS: Tech Prep Resources, CORD Applied
Mathematics, CORD Applications in Biology/Chemistry, Engineering
Technology, Mechanical Technology, educational planning guides and
reports, tech prep video resources, and contextual learning books;
CONFERENCES: annual conference held in the fall, 4,000 participants.
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Center for the Study of Work Teams
University of North Texas, Department of Psychology, P.O. Box 13587,
Denton, TX 76203-3587, 817/565-3096, fax: 817/565-4806, contact:
Dr. Mike Beyerein.
The Center studies and disseminates cutting-edge information on team
concepts. The Center makes information available through its annual
conference proceedings, a synopsis of current research on teams,
audiotapes, and a reading list of current publications. The Center
conducts library and on-line research for clients with questions on
team issues. In addition, the Center's faculty adds to the body of
theoretical and applied knowledge on teams by working with clients
to begin and conduct research in the field.
GEOGRAPHIC COVERAGE: national; WORK RELATES TO: workforce
restructuring; PUBLICATIONS: The Self-Managed Work Team Newsletter
(q.); CONFERENCES: annual.
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Center for Workforce Development
Institute for Educational Leadership, 1001 Connecticut Avenue, NW,
Suite 310, Washington, DC 20036, 202/822-8405, fax: 202/872-4050,
contact: Michelle Clark.
The Center for Workforce Development, a part of the Institute for
Educational Leadership (IEL), is engaged in research and technical
assistance activities in support of systems change in the nation's
learning institutions. The Center is especially interested in
promoting a closer working relationship between the education system
and employment/training systems. Currently, the Center's activities
focus on school-to-work transition issues and the emerging skill
standards system. IEL is also active in providing leadership
training for education and human services providers.
GEOGRAPHIC COVERAGE: national; WORK RELATES TO: employee training,
workforce literacy; PUBLICATIONS: School Lessons/Work Lessons:
Recruiting and Sustaining Employer Involvement in School-to-Work
Programs, Skill Standards in the U.S. and Abroad.
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Colorado First
Colorado Office of Business Development, 1625 Broadway, Suite 1710,
Denver, CO 80202, 303/892-3840, fax: 303/892-3848, contact: Bonnie
Allison, program administrator.
Colorado First provides customized training for new and existing
industries and businesses moving to the state that are adopting new
technologies, restructuring work, or building employee skills.
Companies can hire their own instructors or work with the community
college system to find instructors.
YEAR FOUNDED: 1986-87; YEARLY BUDGET: $2.3M; WORK RELATES TO:
employee training, work restructuring, workplace literacy;
CLEARINGHOUSE: keeps track of programs informally.
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Colorado Office of Adult Education
Department of Education, 201 E. Colfax Avenue, Denver, CO 80203,
303/866-6936, fax: 303/830-0793.
The Colorado Office of Adult Education administers adult education
programs, including workplace literacy programs, for the state. The
Office of Adult Education collaborates with the community college
system to provide training services to businesses and to disseminate
curricula. The Office also has a full-time workplace education
consultant who works with local adult education offices to encourage
businesses to set up workplace literacy programs. Local program
coordinators help businesses link up with providers and offer such
services as needs assessments and evaluations. Both state and local
offices promote customized curricula that integrate learning with
work processes.
YEAR WORKPLACE LITERACY STARTED: 1989; WORK RELATES TO: workplace
literacy; CLEARINGHOUSE: state literacy resource center, access to
public, no charge; CONFERENCES: annual Denver conference on adult
education, 400 participants; annual workplace education conference,
150 participants; eight regional conferences held twice a year.
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Communications Workers of America Ð CWA
501 Third Street, NW, Washington, DC 20001-2792, 202/434-1100, fax:
202/434-1279.
CWA is the largest union of telecommunications workers in the world.
It promotes public policies that support sound labor-management
practices, conducts public awareness campaigns, and builds
coalitions with interested groups. CWA members work in the
telecommunications, printing and news media, general manufacturing,
construction, public employment, health care, sound and electronics,
cable television, and gas and utilities industries.
YEAR FOUNDED: 1938; GEOGRAPHIC COVERAGE: international; MEMBERS:
650,000 individuals; WORK RELATES TO: labor-management relations;
PUBLICATIONS: CWA News (m.), CWA Newsletter (bi-w.), The Sector
(m.); CONFERENCES: annual meeting held in the spring.
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The Conference Board
845 Third Avenue, New York, NY 10022, 212/759-0900, fax: 212/980-
7014.
The Conference Board is a business membership organization that
enables senior executives from all industries to explore and
exchange ideas on business policy and practices. The Conference
Board conducts a professionally managed research program that
identifies and reports objectively on key areas of changing
management concern, opportunity, and action. The Conference Board
sponsors numerous conferences, seminars, and workshops on issues
relevant to both manufacturing and service companies, such as
quality and productivity, strategic planning, communications,
technology, and compensation. The Conference Board publishes
numerous research reports targeted to meet business needs, i.e.,
Creating a Customer-Focused Organization; Work Force Diversity:
Corporate Challenges; Corporate Responses; Availability of a Quality
Work Force; and Sustaining Total Quality.
YEAR FOUNDED: 1916; GEOGRAPHIC COVERAGE: international; MEMBERS:
3,000 individuals; CHAPTERS: regional; WORK RELATES TO: employee
training, labor-management relations, work restructuring;
PUBLICATIONS: Across the Board (11/yr), International Economic
Scoreboard (m.), Business Executives' Expectations (q.), numerous
other publications; CONFERENCES: annual conference.
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Connecticut Bureau of Adult Education and Training
Department of Education, 25 Industrial Park Road, Middletown, CT
06457, 203/638-4035, fax: 203/638-4156, contact: Roberta Pawloski,
chief .
The Connecticut Bureau of Adult Education and Training administers
adult education and literacy programs for the state. These services
are primarily offered through local school districts, which contract
directly with companies. Because of a high demand among businesses,
the Bureau concentrates its efforts on workplace literacy services
needed as a prerequisite to skills upgrading and English as a Second
Language.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1983; BUDGET: $11M; WORK
RELATES TO: workplace literacy; CONFERENCES: Adult Training and
Development Network, 2-day institute every summer.
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Connecticut Customized Job Training
200 Folly Brook Boulevard, Wethersfield, CT 06109, 203/566-2450,
fax: 203/566-1520, contact: Janice Hasenjager, program manager.
Connecticut Customized Job Training serves small and mid-sized
manufacturing firms that are new, expanding, or have adopted new
machines, procedures, or specifications (SPC, ISO 9000). Companies
may choose their own instructors or have the Job Training program
help find them. Businesses and the state split the cost of training
evenly. The Job Training program is part of a state interagency
team effort that provides client businesses with referrals to other
state agencies offering programs of benefit to businesses. Field
representatives work across the state and with nine regional offices
to provide outreach services.
YEAR FOUNDED: 1976; BUDGET: $1.9M; WORK RELATES TO: employee
training, work restructuring.
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The Council for Adult and Experiential Learning Ð CAEL
223 West Jackson, Suite 510, Chicago, IL 60606, 312/922-5909, fax:
312/922-1769.
CAEL is a national not-for-profit organization devoted to expanding
lifelong learning opportunities for adults. Through collaboration
with educational institutions, industry, government, and labor, CAEL
promotes learning as a tool to empower people and organizations.
CAEL provides support services and development opportunities for
educational institutions and professionals in the field of adult
learning, and designs and administers workforce education programs.
CAEL also consults with employers to develop education strategies
and learning systems.
YEAR FOUNDED: 1974; GEOGRAPHIC COVERAGE: national; MEMBERS: 600
individuals and institutions; MEMBERSHIP: basic associate,
$49.50/yr, enhanced associate, $84.50/yr, single institution,
$495/yr, consortium/system, $550/yr; WORK RELATES TO: employee
training, workplace literacy; PERIODICALS: Assessing Learning:
Standards, Principles & Procedures, Higher Education and the Real
World, Your Hidden Credentials: The Value of Personal Learning
Outside of College, Earn College Credit for What You Know, CAEL News
(q.); CONFERENCES: annual meeting held in the fall.
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Delaware Manufacturers' Alliance
Delaware Technology Park, 1 Innovation Way, Suite 301, Newark, DE
19711, 302/452-2520, fax: 302/452-1101.
The Delaware Manufacturers' Alliance is a state-supported, nonprofit
manufacturing extension service which offers technical assistance to
small manufacturing companies. It offers one-on-one and group
sessions in quality ISO 9000 registration, and forms networks of
small companies organized to prepare for ISO 9000 registration,
known as ISO Implementation Networks.
YEAR FOUNDED: 1994; BUDGET: $600K; WORK RELATES TO: work
restructuring.
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Delaware Office of Adult and Community Education
Department of Public Instruction, P.O. Box 1402, J.G. Townsend
Building, Dover, DE 19903, 302/739-3743, fax: 302/739-3744, contact:
Dr. Fran Tracy-Mumford, state supervisor.
The Delaware Office of Adult and Community Education administers
adult education, including workplace literacy programs, for the
state. The Office funds partnerships between businesses and local
adult literacy service providers to set up workplace literacy
programs. Funds for workplace literacy programs can be used for the
development of curricula, materials, and instruction. The
businesses must provide a 50% match, which may be in-kind or in-
cash. Release time and space can be counted toward the match.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1990; BUDGET: $3.8M; WORK
RELATES TO: workplace literary; CLEARINGHOUSE: state literacy
resource center, access to public, no charge.
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Delaware Workforce Development Division
Delaware Economic Development Office, 99 Kings Highway, P.O. Box
1401, Dover, DE 19903, 302/739-4271, fax: 302/739-5749, contact: Jan
Abrams, director.
The Delaware Workforce Development Division helps state businesses
fulfill their workforce training needs by supporting training for
entry- to mid-level employees of new or expanding businesses or
existing companies in need of upgrading or cross-training to prevent
layoffs. The Division only funds work restructuring or in-house
quality efforts if they are part of a company's overall training
plan. The Division can provide companies with trainers or it can
help the companies locate and fund a non-Division trainer. To
receive services, companies must submit a proposal (anytime during
the year) to the Development Division. The Division also provides
grants for tuition assistance for employees who work for businesses
employing 100 or fewer people and want to pursue a post-secondary
degree.
WORK RELATES TO: employee training, work restructuring, workplace
literacy; CLEARINGHOUSE: workplace resources published by the
Delaware Development Office; will provide research as part of
assistance; service is free of charge.
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District of Columbia Vocational and Adult Education Branch
Division of SEA/LEA Operations and Special Programs, 1709 Third
Street, NE, Room 204, Washington, DC 20002, 202/576-6308, 202/576-
7899, contact: Dr. Cynthia Bell, director.
The District of Columbia Vocational and Adult Education Branch
provides a comprehensive continuum of academic, vocational-
technical, career, and basic education instruction beginning at the
junior high school level and continuing on to the post-secondary and
adult education program levels. The Branch provides adult and
vocational education services to eligible recipients in the District
of Columbia. It provides technical assistance to the instructional
staff of workplace literacy programs set up by local service
providers and businesses.
WORK RELATES TO: employee training, workplace literacy; CONFERENCES:
citywide vocational and adult education conference held annually,
900-1,000 participants.
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Division of Adult Education and Literacy
Office of Vocational and Adult Education, U.S. Department of
Education, 330 C Street, SW, Switzer Building, Room 4428,
Washington, DC 20202-7240, 202/205-9872, fax: 202/205-8973
The Division of Adult Education and Literacy administers a number of
federal programs. Basic Grants to States provides states with
funding to operate programs for adults who lack the basic skills to
function effectively in the workplace and in their daily lives. The
Workplace Literacy Partnerships Program provides assistance for
demonstration projects that teach literacy skills needed in the
workplace. National Programs provides funding for research and
evaluation studies in the field of adult education and literacy. The
State Literacy Resource Center Program links the National Institute
for Literacy with literacy service providers. Literacy Programs for
State and Local Prisoners and Adult Education for the Homeless
support literacy programs for target groups of participants. In
addition to these federal programs, the Division maintains
cooperative and consultative relations with federal, state, and
local agencies that provide basic skills services.
GEOGRAPHIC COVERAGE: national; WORK RELATES TO: workplace literacy;
CLEARINGHOUSE: national information on issues and trends in adult
education and literacy; PUBLICATIONS: A.L.L. Points Bulletin (bi-
m.), reports on promising practices in adult education.
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Employment and Training Administration Ð ETA
U.S. Department of Labor, 200 Constitution Avenue, NW, Washington,
DC 20210, contact: Bureau of Apprenticeship and Training, 202/219-
5921; School to Work, 202/401-6222; Skill Standards, 202/208-7018;
Pilots and Demonstrations, 202/219-4691; Research, 202/219-8660.
The U.S. Department of Labor Employment and Training Administration
(ETA) is responsible for administering employment services, job
training, and unemployment insurance programs. ETA programs that
focus on the training of new and currently employed workers include
the Registered Apprenticeship Program, and the national School-to-
Work and Skills Standards Programs which are jointly administered by
ETA and the U.S. Department of Education. ETA's Office of Work-Based
Learning has provided funding for several demonstration and pilot
projects that focus on workforce development for currently employed
workers. The National Workforce Assistance Collaborative, operated
through a grant to the National Alliance of Business, is designed to
increase the availability of effective workplace and workforce
development tools. "Learning Consortia" demonstration projects
explore the effectiveness of consortia as vehicles to improve
companies' abilities to define training needs, access training
providers, and share curriculum and other resources. Projects with
the American Association of Community Colleges and the U.S.
Department of Commerce's National Institute of Standards and
Technology are designed to improve communication and resource
sharing among community colleges and increase the capacity of
manufacturing extension centers to provide and/or broker workforce
development services for small and mid-sized companies. ETA is a
sponsor of the National Jobs Analysis Study, a major research effort
to assess the skill levels of the American workforce. Two surveys
conducted through the Bureau of Labor Statistics will provide
information on company-based training.
GEOGRAPHIC COVERAGE: national; WORK RELATES TO: employee training,
work restructuring, workplace literacy; PUBLICATIONS: School to Work
Opportunities: An Owners Guide; School to Work Connections: Formulas
for Success; School to Work Opportunities Fact Sheet; Voluntary
Skills Standards and Certification Fact Sheet; National Skills
Standards Board Legislative Fact Sheet; Voluntary Skills Standards
and Certification.
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Federal Mediation and Conciliation Service Ð FMCS
2100 K Street, NW, Washington, DC 20427, 202/606-8100, fax: 202/606-
4251.
FMCS is an independent agency that works to prevent or minimize
interruptions of the free flow of commerce growing out of labor
disputes. It was created by the Taft-Hartley Labor Relations Act of
1947. FMCS mediators work with management and unionized labor
to resolve conflicts in collective bargaining disputes, and to
improve communications and prevent future contract disagreements.
Mediators also resolve contract issues between public employees Ð
such as police officers, fire fighters, and teachers Ð and their
employers, and resolve regulatory disputes involving federal
agencies.
YEAR FOUNDED: 1947; GEOGRAPHIC COVERAGE: national; WORK RELATES TO:
labor-management relations.
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Florida Bureau of Adult and Community Education
Department of Education, 1244 FEC Building, 325 W. Gains Street,
Tallahassee, FL 32394-0400, 904/488-8201, fax: 904/487-6259,
contact: Liza McFadden, program director.
The Florida Bureau of Adult and Community Education provides adult
education services through community colleges and public schools.
These educational institutions hold workforce education (literacy)
classes at businesses.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1989; WORK RELATES TO:
workplace literacy; CLEARINGHOUSE: state literacy resource center,
access to public; CONFERENCES: literacy conference and the adult and
community educators' conference, targets teachers and
administrators, includes a workforce education symposium, held
annually, 1,000 participants.
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Florida Enterprise
Department of Commerce, Room 466, Collins Building, 107 W. Gaines
Street, Tallahassee, FL 32399-2000, 904/922-8645, fax: 904/922-0482,
contact: Judy Culbreath, program director.
Florida Enterprise, Florida's quick response and training program,
provides financial assistance to businesses for training programs.
It targets its funding on entry-level employees of new employers,
but existing employers may qualify for assistance if the whole
nature of their businesses are changing, as during downsizings.
Employers can use their grants to hire local training providers at
vocational-technical or community colleges, or outside consultants
to oversee their training programs. Generally, companies work with
the training providers to develop the training materials. Enterprise
funds cannot be used to pay for trainees' wages.
YEAR FOUNDED: 1993; BUDGET: $5M for training; WORK RELATES TO:
employee training.
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Georgia Office of Adult Literacy and Workplace Programs
Department of Technical and Adult Education, 1800 Century Place, NE,
Suite 400, Atlanta, GA 30345-4304, 404/679-1628, fax: 404/679-1630,
contact: Lynn Moore, state coordinator.
The Georgia Office of Adult Literacy and Workplace Programs funds
workplace literacy programs across the state. The Office also
promotes the Georgia State Basic Skills Tax Credit. This credit
covers one-third of the cost of a company's basic skills program or
$150 per student, whichever is less.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1988; WORK RELATES TO:
workplace literacy; CLEARINGHOUSE: state literacy resource center;
CONFERENCES: state adult literacy conference held annually in
February, 2,500 participants.
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Georgia Quick Start Program
Department of Technical and Adult Education, 1800 Century Place, NE,
Suite 400, Atlanta, GA 30345-4304, 404/679-1703, fax: 404/679-1710,
contact: Keith Johnson.
The Georgia Quick Start Program provides training assistance to new
or expanding businesses and to existing businesses in industries
that are adopting new technologies or are engaged in workplace
reengineering. Quick Start custom designs, develops, and delivers
training on site to client companies in such areas as job specific,
productivity enhancement, human resource development, and work
restructuring. Quick Start uses state technical institutes to
deliver some training services, though instructors may be institute
faculty, company personnel, or Quick Start staff. Quick Start also
offers work restructuring services.
YEAR FOUNDED: 1967; BUDGET: $7M; WORK RELATES TO: employee training,
work restructuring.
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Georgia Tech Economic Development Institute Ð EDI
430 10th Street, NW, Suite N112, Atlanta, GA 30318, 404/894-5240,
fax: 404/894-1826.
EDI offers economic development programs in new enterprise
development, industrial outreach, technology transfer, technology
and science policy, and work restructuring, including ISO 9000.
Although EDI is new, it is the umbrella organization for several
other entities that have a solid record of accomplishment. The
Industrial Extension Service assists more than 1,000 companies and
communities each year through regional
offices. The Advanced Technology Center works with some two dozen
start-up firms in any one year, and in 1992, its member and graduate
firms posted $195.8 million in revenues and provided 1,294 jobs. The
Georgia Procurement Assistance Center has helped 1,200 Georgia firms
compete in the federal marketplace since its inception in 1985.
YEAR FOUNDED: 1993; WORK RELATES TO: work restructuring.
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Hawaii Community Education Section
Department of Education, Hahione Elementary School, 595 Pepeekeo
Street, H-2, Honolulu, HI 96825, 808/395-9451, fax: 808/395-1826,
contact: Ruth Chung.
The Hawaii Community Education Section provides its workforce
literacy services through 11 community schools, each of which
develops its own programs in response to local businesses needs. The
Section has a large English as a Second Language component, and
offers specialized training programs in the hospital, hotel, food
preparation, and farm industries.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1991-92; BUDGET: $1M; WORK
RELATES TO: workplace literacy.
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Hawaii Department of Business, Economic Development and Tourism
P.O. Box 2359, Honolulu, HI 96804, 808/586-2355, fax: 808/587-2787.
The Hawaii Department of Business, Economic Development and Tourism
is developing "quality of service" training for the visitor
industry, which is 40 percent of the state's economy. To develop
this training, the Department has worked with Motorola University to
define the visitor experience and will develop benchmarks companies
can use to gauge the performance of workers in the visitor industry.
The Department is planning to offer "train-the-trainer" workshops to
companies to prepare their staffs to train their own employees.
YEAR FOUNDED: 1987; BUDGET: $44.5M; WORK RELATES TO: work
restructuring.
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Hawaii Employment and Training Fund Program
Department of Labor and Industrial Relations, 830 Punchbowl Street,
Room 321, Honolulu, HI 96813, 808/586-8864, fax: 808/586-9068.
The Hawaii Employment and Training Fund Program funds business-
specific, upgrade, new occupational skills, and management skills
training. Industry groups, business associations, business
consortiums, individual businesses, non-profit organizations, and
government agencies (partnering with or representing private
companies) are eligible for assistance. Projects funded must: meet
a training need in the community, address a critical business
concern, not duplicate existing training projects, and be consistent
with the long-term goals of the businesses involved. The projects
must also eventually become self-sufficient, have dollar or in-kind
support from those proposing training, and include a detailed line-
item budget. Training is funded in full for groups of businesses.
When an individual business or business new to the state is funded,
a 50 percent match is required.
YEAR FOUNDED: 1991; WORK RELATES TO: employee training.
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Human Resources Development Institute Ð HRDI
815 16th Street, NW, Suite 405, Washington, DC 20006, 202/638-3912,
fax: 202/347-8941.
HRDI operates within the AFL-CIO and helps unions negotiate training
funds, initiate quality training, assist
dislocated workers and workers with disabilities, and access public
grants for union training programs. It works to assure full labor
participation in employment and training programs funded under the
Job Training Partnership Act. In addition, HRDI sponsors a
demonstration program to develop effective ways of improving
workers' skills through structured work place training.
YEAR FOUNDED: 1968; GEOGRAPHIC COVERAGE: national; WORK RELATES TO:
employee training, labor-management relations, work restructuring,
workplace literacy; PUBLICATIONS: Accountability (q.), Financial
Newsletter (q.), HRDI Advisory (bi-m.), Job Training Update (m.);
CONFERENCES: periodic.
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Idaho Division of Adult Education
Department of Education, Len B. Jordon Office Building, P.O. Box
83720, Boise, ID 83720-0027, 208/334-2187, fax: 208/334-2228,
contact: Dr. Shirley Spencer, director.
The Idaho Division of Adult Education administers adult education,
including workplace literacy, for the state. It provides most of
its workforce literacy services through post-secondary vocational
technical institutes located on
college campuses. These institutes have sponsored quite a few
informal workplace literacy partnerships with small businesses, and
are beginning to develop larger, more formal programs customized to
the multiple job categories present in larger companies. The
Division holds a national workplace literacy grant jointly with the
state's Department of Vocational Education. The extensive
interaction between educational institutions and business required
by the grant has strengthened relationships between educational
institutions and businesses in the state.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1988; BUDGET: $290K state;
$1.37M federal; WORK RELATES TO: workplace literacy; CLEARINGHOUSE:
state literacy resource center; CONFERENCES: summer adult education
conference held annually in conjunction with the state vocational
education conference, 90-120 participants.
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Idaho Post-Secondary Short-Term Training
State Division of Vocational Education, 650 West State Street,
Boise, ID 83720-0095, 208/334-3216, fax: 208/334-2365.
Idaho Post-Secondary Short-Term Training helps new or expanding
industries train front-line workers and provides some work
restructuring training. Although it has no formal business
assistance program, it has set aside $100,000 to pay for trainers or
cover the costs of instructional supplies and materials. Companies
receiving assistance may use company personnel, community college
instructors, or independent consultants as trainers, though
consultants are generally not used. Companies interested in
training assistance must apply in cooperation with a regional
applied technology institution.
YEAR FOUNDED: 1977; BUDGET: $435K; WORK RELATES TO: employee
training, work restructuring; CONFERENCES: spring and summer.
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Idaho Total Quality Institute
10332 Fairview Avenue, Suite 202B, Boise, ID 93704, 208/322-6032.
The Idaho Total Quality Institute is a membership organization
comprised of both private and public sector representatives which
promotes total quality management. The Institute conducts ISO 9000
workshops, and provides companies with benchmarking assistance. In
1995, the Institute will start bestowing non-monetary quality awards
to Idaho firms in the categories of large business, small business,
manufacturing, and non-manufacturing.
YEAR FOUNDED: 1991; MEMBERS: 190 individuals from manufacturing and
services companies, education, government, and health care; WORK
RELATES TO: work restructuring; CONFERENCES: biannual conferences,
200 attendees, monthly membership meetings open to the public.
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Illinois Adult Education and Literacy Section
Department of Adult, Vocational and Technical Education, State Board
of Education, 100 N. First Street, Room C-418, Springfield, IL
62777, 217/782-3370, fax: 217/782-9224, contact: Gary Dickerson.
The Illinois Adult Education and Literacy Section supports workplace
literacy programs by funding workplace literacy partnerships between
service providers and businesses. The Section provides grants of up
to $10,000, primarily to partnerships including small and mid-sized
businesses. Partnerships must make at least a dollar for dollar
match. The Section makes state general revenue funds of $500,000
available annually for grants to the partnerships.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1988-89; BUDGET: $1.8M;
WORK RELATES TO: workplace literacy; CONFERENCES: three annual
meetings for administrators and teachers, 300 participants.
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Illinois Industrial Training Program
Department of Commerce and Community Affairs, 620 East Adams,
Springfield, IL 62702, 217/785-6284, fax: 217/524-3701 AND
Department of Commerce and Community Affairs, James R. Thompson
Center, 100 W. Randolph, Suite 3-400, Chicago, IL 60601, 312/814-
2354, fax: 312/814-2370.
The Illinois Industrial Training Program funds two types of
activities. First, it reimburses half of the training costs
(instructor's salaries, materials, and tuition) for new or expanding
businesses with unique training needs. Second, it funds training for
groups of companies through business organizations (such as the
Illinois Manufacturers' Association or the Society of Plastics
Industries), or the state community colleges (which support
companies in their education districts). The Chicago site of the
Illinois Industrial Training Program also offers work restructuring
assistance, including help with reengineering, registering for ISO
9000, total quality management, and team building. Although the
Illinois Industrial Training Program focuses its services on
manufacturers, all Illinois firms are eligible for services.
Applications are available from either the Chicago or Springfield
office. Applicants should include their work restructuring plans
and the implications of these plans for training costs in their
application.
YEAR FOUNDED: 1979; BUDGET: $15M; WORK RELATES TO: employee
training, work restructuring.
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Illinois Labor-Management Program
Illinois Department of Commerce and Community Affairs, 620 East
Adams Street, Springfield, IL 62701, 217/785-6219, fax: 217/875-
6454.
The Illinois Labor-Management Program provides grants for developing
and supporting the state's 12 local labor-management committees.
The Program provides each committee with a $287,800 operations
grant, which it must match with its own funds, and operates
specialized education and training programs for them. The Program
also conducts research on labor-management trends, serves as liaison
on labor-management issues to other organizations, and disseminates
information on labor-management issues.
WORK RELATES TO: labor-management relations; PUBLICATIONS: biannual
report on committee activities and on recommendations to enhance
labor-management relations in the state; CONFERENCES: biannual
labor-management conference.
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Illinois Literacy Resource Development Center Ð ILRDC
209 West Clark Street, Champaign, IL 61820, 217/355-6068, fax:
217/355-6347.
ILRDC is a public/private nonprofit organization that provides
literacy services throughout Illinois. ILRDC offers services to
bridge the gap between federal and state organizations and local
literacy providers. It creates resource development strategies,
communicates and organizes information, and delivers technical
assistance and guidance as requested. ILRDC studies the problems of
literacy, and works on formulating and implementing literacy policy
and translating theory into practice. It also helps grassroots-
level providers to be successful.
WORK RELATES TO: employee training, workplace literacy;
PUBLICATIONS: annual report; CONFERENCES: annual conference.
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Illinois Secretary of State Literacy Office
431 South 4th Street, Springfield, IL 62701, 217/785-6926, fax:
217/785-6927, contact: Ann Belletire.
The Illinois Secretary of State Literacy Office, under Secretary of
State George H. Ryan, provides a variety of resources to meet the
education and training needs of Illinois businesses. To upgrade
employees' job-related basic skills, it provides workplace literacy
matching grants of up to $10,000 to businesses working in
partnership with educational providers to offer literacy training.
Most of the businesses awarded grants are small to mid-sized firms.
The office also facilitates the Workforce Education Business
Roundtable, a business network dedicated to improving company
workforce education programs. The Office administers the GED
Business and Labor Partners Program, which enrolls partners with a
commitment to helping workers acquire the GED diploma. The statewide
Illinois Literacy Council's "Promoting Literacy in the Workplace
Committee," co-chaired by the Illinois State Chamber of Commerce and
the Illinois State AFL-CIO, and staffed by the Literacy Office,
provides leadership and guidance on workplace literacy issues. The
Office recently established a Workplace Education Training Institute
that makes formalized training available to workplace
education providers as well as business training personnel.
WORK RELATES TO: workplace literacy; PUBLICATIONS: "Workplace
Literacy: How to Get Started" booklet, a training poster, a video, a
report describing the results of a private sector survey of 1,340
Illinois firms, a statewide directory of workplace education
providers that was developed in response to business requests for
information about educational providers' services; CONFERENCES:
annual workforce education conference featuring current workplace
literacy programs and best practices.
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Indiana Business Modernization and Technology Corporation
1 North Capitol Avenue, Suite 925, Indianapolis, IN 46204, 317/635-
3058, fax: 317/231-7095.
The Indiana Business Modernization and Technology Corporation is a
state nonprofit organization that provides assistance in business,
management, technology, and manufacturing to small and mid-sized
companies. The Corporation performs comprehensive company
assessments, identifies areas for improvement, provides total
quality management assistance, conducts productivity and process
redesign activities, provides reengineering, and identifies
resources for ISO 9000. The Corporation brings together resources
from universities, technology outreach organizations, local economic
development organizations, and private for-profit firms and
consultants (sometimes at no cost) to support company change
efforts.
YEAR FOUNDED: 1983; BUDGET: $5.5M; WORK RELATES TO: work
restructuring; PUBLICATIONS: BMT Newsletter (m.).
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Indiana Office of Workforce Literacy
Department of Workforce Development, 10 North Senate, Indianapolis,
IN 46204, 317/233-3354, fax: 317/233-4793, contact: Patricia Moss.
The Indiana Office of Workforce Literacy brokers workforce literacy
services between business or labor and educational providers in
order to set up workplace literacy programs. The Office also
provides competitive grants directly to educational institutions,
which set up workforce literacy projects, and guides businesses to
appropriate literacy project sites.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1990; WORK RELATES TO:
workplace literacy; CLEARINGHOUSE: state literacy resource center,
public access, no charge.
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Indiana's Training 2000 Program
Department of Business and Industry, Ivy Tech College, One West 26th
Street, Indianapolis, IN 46208, 317/921-4950, fax: 317/921-4900.
The Indiana Training 2000 Program reimburses companies for up to 50
percent of the eligible costs of a wide variety of training
programs. The reimbursement level for the training of new hires is
evaluated on a case-by-case basis, but there is a $200,000 cap for
training funds for existing workers at a single firm. The Program
will pay for trainers' wages, Indiana public or private school
tuition, and contracts for vendor trainers and training seminars.
Travel expenses for trainers and trainees are limited to 30 percent
of the training budget. Ivy Tech College administers Indiana's
Training 2000 Program under a contract with the state Department of
Commerce. In addition to administering the Program, the college
offers training in basic skills, transferable skills, company
specific skills, and quality assurance skills, including such work
restructuring skills as statistical process control, total quality
management, and ISO 9000.
YEAR FOUNDED: 1988; BUDGET: $11M; WORK RELATES TO: employee
training, work restructuring.
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Industrial Relations Research Association Ð IRRA
7226 Social Sciences Building, University of Wisconsin, Madison, WI
53706-1393, 608/262-2762, fax: 608/265-4591.
IRRA is a membership organization for both academics and
practitioners in the field of industrial relations and human
resources. IRRA is involved in multi-faceted areas of industrial
relations such as: labor-management relations, academic research
and education, human resources and personnel, union administration,
employee training and development, dispute resolution, and labor
markets and economics.
YEAR FOUNDED: 1947; GEOGRAPHIC COVERAGE: national; MEMBERS: 5,000
individuals; MEMBERSHIP: $52/yr; WORK RELATES TO: employee training,
labor-management relations; PUBLICATIONS: IRRA Newsletter (q.),
Proceedings, (semi-a.), Volume of Research (a.), Membership
Directory (quadrennial); CONFERENCES: semi-annual meetings held in
the spring and winter.
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Institute for the Study of Adult Literacy Ð ISAL
The Pennsylvania State University, College of Education, 204 Calder
Way, Suite 209, University Park, PA 16801-4756, 814/863-3777, fax:
814/863-6108.
ISAL conducts literacy research, development, and dissemination
activities. The Institute stresses the importance of connecting
research to improving practice; each research project results in a
practical application in the field, including staff development
activities, curriculum and instruction materials development, policy
recommendations, and dissemination of research findings through
Institute publications. The Institute's projects address
interrelated issues in adult literacy such as: computer-based
instruction, workplace literacy, intergenerational literacy, staff
development and training, special needs populations, and customized
material development.
GEOGRAPHIC AREA: national; WORK RELATES TO: workplace literacy.
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Institute of Electrical and Electronics Engineers Ð
IEEE
345 East 47th Street, New York, NY 10017-2395, 212/705-7900, fax:
212/752-4929.
IEEE is a professional society for professionals or students in
electrical and electronics engineering. IEEE produces technical
information on electrical and electronics engineering for its
members, libraries, and technical societies. IEEE offers continuing
education programs through self-study courses and video tapes.
YEAR FOUNDED: 1884; GEOGRAPHIC COVERAGE: national; MEMBERS:
320,000
individuals; WORK RELATES TO: employee training; PUBLICATIONS: The
Institute Newsletter (m.), Spectrum Magazine (m.), Proceedings (m.),
IEEE Potentials (q.); CONFERENCES: annual technical show and
conference.
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Institute of Industrial Engineers Ð IIE
25 Technology Park, Norcross, GA 30092, 404/449-0461, fax: 404/263-
8532.
IIE is a professional society of industrial engineers and students
concerned with the design, improvement, and installation of
integrated systems of people, materials, equipment, and energy. It
draws upon specialized knowledge and skills in the mathematical,
physical, and social sciences and combines them with the principles
and methods of engineering analysis and design. IIE provides
continuing education for engineers through numerous conferences and
seminars across the country on topics such as productivity and
quality improvement, and enhancing industrial skills.
YEAR FOUNDED: 1948; GEOGRAPHIC COVERAGE: national; MEMBERS: 30,000
individuals; MEMBERSHIP: $90/yr; WORK RELATES TO: employee training,
work restructuring; PUBLICATIONS: IIE Magazine (m.), Industrial
Management (bi-m.), IIE Transactions (bi-m.), The Engineering
Economist (q.); CONFERENCES: annual International Industrial
Engineering Conference, annual Industrial Engineering Research
Conference.
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Indiana Business Modernization and Technology CorporationÑBMT
One North Capitol Avenue, Suite 925, Indianapolis, IN 46204-2242,
317/635-3058, 800/877-5182, fax: 317/231-7095, contact: Craig Pifer
and Bill Glennon.
BMT is an economic development initiative to build a business
assistance delivery system that will serve the state's small and
medium-sized companies. The corporation pursues its business
modernization goals through direct proactive programs it has
created, and by coordinating local, statewide, and regional delivery
of many of the state's existing business development resources.
BMT's direct programs include: the Regional Manufacturing Extension
Center, the Product Development Fund, Indiana Microelectronics
Center, Product Commercialization Fund, Indiana Quality Initiative,
Small Business Innovation Research Bridge Fund, and Centers of
Technology Development and Service. BRT also oversees a number of
allied programs: the Technical Assistance Program, the Technical
Information Service, the Industrial Research Liaison Program, and
the Great Lakes Industrial Technology Center.
WORK RELATES TO: work restructuring; PUBLICATIONS: BMT Advantage
newsletter.
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International Association for Continuing Education and Training Ð
IACET
1101 Connecticut Avenue, NW, Suite 700, Washington, DC 20036,
202/857-1122, fax: 202/223-4579.
IACET is a membership organization comprised of educational
institutions, hospitals, professional societies, and other
organizations providing continuing education. IACET works to
strengthen educational and professional standards in the field of
continuing education and training, and ensures continuity in the
development of the continuing education unit and consistency in its
application.
YEAR FOUNDED: 1977; GEOGRAPHIC COVERAGE: national; MEMBERS: 550
individuals; WORK RELATES TO: employee training, workplace literacy;
PUBLICATIONS: IACET Reporter Newsletter (q.), CCEU Reporter (q.);
Members of the Council (a.), Principles of Good Practice in
Continuing Education, CEU Criteria and Guidelines; CONFERENCES:
annual conference.
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International Association of Machinists and Aerospace Workers Ð
IAMAW
9000 Machinists Place, Upper Marlboro, MD 20772, 301/967-4500, fax:
301/ 967-4588.
IAMAW is a labor union representing machinists and aerospace
workers. It works to assure union members of equal pay for equal
work regardless of sex, race, or national origin; a safe, healthful
workplace; joint apprenticeship training and retraining on the job;
cost-of-living escalators that raise wages with living costs; and
paid sick leave and life insurance for workers.
YEAR FOUNDED: 1888; GEOGRAPHIC COVERAGE: international; MEMBERS:
750,000 individuals; MEMBERSHIP: $326/yr minimum; CHAPTERS: locals;
WORK RELATES TO: employee training, labor-management relations;
PUBLICATIONS: The Machinist (m.); CONFERENCES: quadrennial meetings
held in the fall.
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International Brotherhood of Electrical Workers Ð IBEW
1125 15th Street, NW, Washington, DC 20005, 202/833-7000, fax:
202/467-6316.
IBEW is a labor union representing people in all b-ranches of the
electrical industry. IBEW promotes progressive programs in labor-
management cooperation, skills training, organizing, and membership
education through various workshops, conferences, and regional
meetings.
YEAR FOUNDED: 1891; GEOGRAPHIC COVERAGE: international; MEMBERS:
925,000 individuals; CHAPTERS: locals; WORK RELATES TO: employee
training, labor-management relations; PUBLICATIONS: IBEW Journal
(m.); CONFERENCES: quadrennial meetings.
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International Personnel Management Association Ð IPMA
1617 Duke Street, Alexandria, VA 22314, 703/549-7100, fax: 703/684-
0948.
IPMA is a membership organization that seeks to improve government
personnel practices. It provides testing services, advisory
services, conferences, professional development programs, research,
and publications. IPMA also sponsors seminars and workshops on
various phases of public personnel administration.
YEAR FOUNDED: 1973; GEOGRAPHIC COVERAGE: international; MEMBERS:
4,500 individuals, 1,400 agencies; MEMBERSHIP: $85/yr individual,
corporate membership fees vary; WORK RELATES TO: employee training,
labor-management relations; PUBLICATIONS: IPMA News (m.), Agency
Issues (bi-w.), Public Personnel Management (q.); CONFERENCES:
annual conference held in the fall.
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International Standards Initiative Ð ISI
P.O. Box 1202, Issaquah, WA 98027-1202, 206/392-7610, fax: 206/392-
7630.
ISI acts as a clearinghouse on ISO 9000-related information and
offers seminars, training programs, business-to-business networking,
and assessment or certification services. Membership is open to all
organizations and individuals. Most members are from the
manufacturing, high tech, aerospace, and service industries, and the
education and government sectors. ISI is co-sponsored by the
Washington Department of
Community, Trade and Economic Development, and the U.S. Department
of Commerce.
GEOGRAPHIC COVERAGE: international; MEMBERS: 330 individuals and
organizations; WORK RELATES TO: employee training, work
restructuring; PUBLICATIONS: ISO 9000 Resource Directory, ISI Update
(q.); CONFERENCES: monthly informational meetings.
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Iowa Division of Adult Education
Department of Education, Grimes State Office Building, Des Moines,
IA 50319-0146, 515/281-3671, fax: 515/281-6544, contact: Donald
Wedergiest, chief.
The Iowa Division of Adult Education oversees local educational
institutions in the delivery of adult education and literacy
programs for the state of Iowa. These local educational
institutions work independently with businesses on workforce
literacy. The educational institutions provide the businesses with a
customized curriculum, instruction, and materials. The businesses
provide classroom space and half or full release time for employee
trainees. Training costs are covered by the state adult basic
education grant for employees who do not have a high school diploma.
Businesses pay the equivalent of tuition to the educational
institutions for employees who have graduated from high school.
Interested businesses should contact a local secondary school for
assistance in setting up a workforce literacy program.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1990; BUDGET: $2.8M for
adult education; WORK RELATES TO: workplace literacy; CONFERENCES:
Iowa Association for Lifelong Learning Staff Development Workshop
held annually, 200 participants; Missouri Valley Adult Education
Association held in the spring, 300-400 participants.
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Iowa Industrial New Jobs Training Program
Bureau of State Programs, Division of Workforce Development,
Department of Economic Development, 200 East Grand Avenue, Des
Moines, IA 50309, 515/281-9017, fax: 515/281-9033.
The Iowa Industrial New Jobs Training Program provides technical
training services to businesses expanding or moving to Iowa. The
Program arranges for community colleges to work with businesses to
develop training plans and hire instructors. Instructors may be
company personnel, independent consultants, or college faculty. The
Program sometimes covers the costs of sending workers out of state
or abroad to learn new processes. The Program is funded through the
sale of training bonds.
YEAR FOUNDED: 1983; BUDGET: $20M; WORK RELATES TO: employee
training; PUBLICATIONS: annual report.
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Iowa Labor-Management Program
Iowa Department of Economic Development, 150 Des Moines Street, Des
Moines, IA 50309, 515/281-9018, fax: 515/281-9033.
The Iowa Labor-Management Program encourages strong labor-management
relationships in the state. The Program provides training funds to
a labor-management partnership to implement employee-involvement
training, and funds six labor-management committees. In the past,
these six labor-management committees have established company-based
labor-management committees, provided educational seminars on such
subjects as pre-retirement planning, developed a plan for a school-
to-work youth apprenticeship program, conducted a workplace needs
assessment survey, collaborated with state agencies on labor-
management issues, created a labor-management training institute for
the southern Iowa area, and established three multi-employer and
multi-union workplace issue networks to help build existing
workplace labor-management committees.
YEAR FOUNDED: 1988; BUDGET: $128K; WORK RELATES TO: labor-management
relations; CONFERENCES: annual conference.
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Kansas Adult Education Division
Department of Education, 120 E. 10th Street, Topeka, KS 66612,
913/296-3191, fax: 913/296-7933, contact: Janet Stoats.
The Kansas Adult Education Division oversees local adult education
programs operated by community colleges, community-based
organizations, and school districts. The Division does not earmark
funds for workplace literacy programs at the state level, rather
local program directors work with businesses to set up programs.
Businesses are required to contribute to the programs, and these
local program directors negotiate the business contribution. The
Division's Workforce Education Consortium provides networking
opportunities and staff development for service providers and
businesses interested in workforce literacy.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1990; WORK RELATES TO:
workplace literacy; CONFERENCES: summer institute held annually,
350-400 participants; Kansas Adult Education Association Conference
held semi-annually.
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Kansas Quality Improvement Network
Wichita State University Box 48, Wichita, KS 67260-0048, 316/689-
3033, fax: 316/689-3845.
The Kansas Quality Improvement Network helps state businesses
improve their products by maintaining a database of independent or
college-based consultants on quality and providing free referrals to
businesses.
YEAR FOUNDED: 1991; BUDGET: $65K; WORK RELATES TO: work
restructuring.
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Kansas Workforce Training
Kansas Department of Commerce and Housing, 700 S.A. Harrison, Suite
1300, Topeka, KS 66603-3712, 913/296-5298, fax: 913/296-3490.
Kansas Workforce Training helps state businesses train new workers
and retrain existing workers by providing training grants, helping
companies design programs, and brokering with community colleges and
technical schools to obtain instructors. In order for companies to
obtain grants, their program designs must first be approved by
Workforce Training. Workforce Training grants can be used for such
training expenditures as the costs of instruction, materials, and
supplies. To be eligible for assistance, companies must add at
least five new workers earning a minimum of $6.00 per hour, or must
be acting to retain workers.
YEAR FOUNDED: 1972; BUDGET: $6M ;WORK RELATES TO: employee training.
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Kentucky Business and Technology Branch
Kentucky Cabinet for Economic Development, Capital Plaza Tower, 22nd
Floor, 500 Mero Street, Frankfort, KY 40601, 502/564-7670, fax:
502/564-3256.
The Kentucky Business and Technology Branch promotes a number of
initiatives in the areas of quality and work restructuring. The
Kentucky Technology Service, funded by a federal Technology
Reinvestment Program Grant, provides off-the-shelf and customized
technical, productivity, and managerial assistance to small and mid-
sized firms. University research initiatives, supported by the
Kentucky Research and Development Infrastructure Fund, are linked to
the state's economic development plan and examine productivity and
quality in Kentucky's industries.
YEAR FOUNDED: 1985; BUDGET: $626K; WORK RELATES TO: work
restructuring; CONFERENCES: in the areas of research, innovation,
and telecommunications.
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Kentucky Department of Adult Education and Literacy
Workforce Development Cabinet, Capitol Plaza Tower, 500 Mero Street,
Frankfort, KY 40601, 502/564-4062, fax: 502/564-5316, contact:
Wilburn Pratt.
The Kentucky Department of Adult Education and Literacy administers
literacy and adult education programs for the state. It funds a
functional context workplace literacy program through a $250,000
Workplace Essential Skills Program. Eight regional workplace
specialists working with four mobile computer labs will be brought
on in July 1995 to help provide literacy services.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1992; WORK RELATES TO:
workplace literacy; CLEARINGHOUSE: state literacy resource center,
access to public, no charge; CONFERENCES: annual adult education
conference, 1,000 participants.
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Kentucky Office of Labor-Management Relations
Kentucky Labor Cabinet, 1047 U.S. 127 South, Suite 4, Frankfort, KY
40601, 502/564-7127, fax: 502/564-5387, contact: Gary Moberly.
The Kentucky Office of Labor-Management Relations encourages labor-
management communications. It supports a labor-management advisory
council, consisting of eight management and eight labor leaders,
which meets quarterly on topics such as unemployment insurance,
workers' compensation, education, and occupational safety and
health. The council's recommendations have lead to major reforms in
Kentucky's laws. The Office also provides technical support to 13
community-based labor-management committees, which provide
assistance in areas ranging from moving to a high performance
workplace to training in communications and teams. A one-year labor-
management matching grant program, established in 1990, provides up
to $10,000 for projects based at work sites or at institutions of
higher learning, and $15,000 for community-based projects.
YEAR FOUNDED: 1984; BUDGET: $375K; WORK RELATES TO: labor-management
relations; PUBLICATIONS: New Paradigms (q.); CONFERENCES: annual
labor-management conference.
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Kentucky TECH
Department for Technical Education, Workforce Development Cabinet,
Capital Plaza Tower, 3rd Floor, 500 Mero Street, Frankfort, KY
40601, 502/564-4286, fax: 502/564-5316.
Kentucky TECH offers companies two services to meet their training
needs. First, it develops and delivers single session, fast
response, and several session, sequenced, short-term customized
training programs. Second, it funds upgrade, entry-level, and
advanced training. Kentucky TECH provides regional training and
development coordinators to help new or expanding industries develop
training proposals for funding by Kentucky TECH. These proposals
could also be submitted to the Bluegrass State Skills Corporation
for funding.
YEAR FOUNDED: 1938; BUDGET: $100M; WORK RELATES TO: employee
training; PUBLICATIONS: course catalog; CONFERENCES: biannual summer
vocational education state conference, and many smaller conferences
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Literacy Volunteers of America Ð LVA
5795 Widewaters Parkway, Syracuse, NY 13214, 315/445-8000, fax:
315/445-8006.
LVA is a volunteer organization providing a variety of literacy
services including tutoring and other educational services, and
English as a Second Language training. LVA works to encourage and
assist other organizations and individuals who are committed to a
literate society. LVA volunteers, supported by professional staff,
serve as tutors, tutor trainers, secretaries, administrators,
planners, and communicators, and in other functions necessary to the
organization's mission.
YEAR FOUNDED: 1962; GEOGRAPHIC COVERAGE: national; WORK RELATES TO:
workplace literacy; PUBLICATIONS: numerous training and tutoring
materials, including ESL materials, occupational literacy,
motivational and pleasure reading for students, and corrections
tutoring; CONFERENCES: annual conference held in the fall.
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Louisiana Adult and Community Education
Department of Education, P.O. Box 94064, Baton Rouge, LA 70804-9064,
504/342-3510, fax: 504/342-5736, contact: Glenn Gossett, state
director.
Louisiana Adult and Community Education administers funds for adult
education and literacy programs in Louisiana, delivering services
through the state's 66 school systems. The school systems that offer
workplace literacy programs hold classes at both companies and
school district learning centers. Participating businesses are
required to contribute to these programs, and many make in-kind
contributions such as equipment (computers) and release time for
employees' training. Adult and Community Education has
responsibility for evaluating the local programs.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1976; BUDGET: $10M for
adult education; WORK RELATES TO: workplace literacy; CONFERENCES:
annual statewide meeting of state literacy employees, private
literacy providers, and literacy volunteers, 80 participants.
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Louisiana Quick Start Industrial Training Program
Louisiana Department of Education, Bureau of Post-Secondary
Vocational Education, P.O. Box 94064, Baton Rouge, LA 70804,
504/342-3343, fax: 504/342-3998.
The Louisiana Quick Start Industrial Training Program works with 44
technical institutes to provide training for new jobs in new and
expanding companies. The Program coordinates the provision of
services with the state Department of Economic Development and other
economic development agencies. All Program funds are channeled
through the technical institutes, which provide services to
businesses. The institutes help the companies write a training
proposal and present it to the state Department of Education for
approval, design the curriculum, produce the training manuals, and
provide materials and supplies. Training may be held on company
property or at one of the technical institutes. Work restructuring
services can be provided to new employees but cannot be provided to
upgrade existing employees. The Program does not pay for trainee
salaries, but the company may use Job Training Partnership Act funds
to pay them.
YEAR FOUNDED: 1988; BUDGET: $700K; WORK RELATES TO: employee
training, work restructuring.
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Maine Adult and Community Education
Department of Education, State House, State 23, Augusta, ME 04333,
207/287-5854; fax: 207/287-5894.
Maine Adult and Community Education provides state and federal adult
literacy funds to local adult education units. These local units
use these funds, along with local monies, to independently plan and
deliver literacy and workplace literacy programs. In 1994, Adult and
Community Education surveyed businesses to determine workplace
literacy needs and better target its workplace literacy services.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1985; WORK RELATES TO:
workplace literacy; CONFERENCES: adult basic education directors and
coordinators conference semi-annually; adult education directors
meetings three times a year; State Adult Education Association
Annual Conference held annually; 2-day summer institute for adult
educators.
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Maine Bureau of Employment and Training
Maine Department of Labor, State House Station #55, Augusta, ME
04333-0055, 207/287-3377, fax: 207/287-4767.
The Maine Bureau of Employment and Training administers training
activities for the state. One of the Bureau's training programs is
a network of quality centers located at seven community colleges.
Any company creating eight or more new jobs can receive free
training for its employees at the centers. Another program, funded
jointly by the Bureau and the community college system, is a Health
Occupational Training program that involves partnerships with local
health care providers. The partnerships look at an area's needs and
target training at new or growing health occupations. A third
program, the Governor's Contingency Account for Employment and
Training, reimburses employers for costs associated with bringing in
trainers, sending people to school or abroad to learn, and providing
on-the-job training.
YEAR FOUNDED: 1983; BUDGET: $22.1M; WORK RELATES TO: employee
training.
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Maryland Adult Education and Literacy Services
State Department of Education, Division of Career, Technical and
Adult Learning, 200 W. Baltimore Street, Baltimore, MD 21201,
410/333-2178, fax: 410/333-2099, contact: Patricia Bennett.
Maryland Adult Education and Literacy Services administers adult
education, literacy, and workplace literacy programs for the state.
It contracts with local educational service providers in various
jurisdictions around the state to provide workplace literacy
programs, and directly funds some service provider-employer
partnerships.
YEAR WORKPLACE LITERACY PROGRAM STARTED: 1992; BUDGET: $4.6M;
WORK RELATES TO: workplace literacy; CONFERENCES: staff development
and training usually held in late summer, 300 participants.
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Maryland Alliance for Labor-Management Cooperation
College of Business and Management, University of Maryland, College
Park, MD 20742-1815, 301/405-0020, fax: 301/314-9119.
The Maryland Alliance for Labor-Management Cooperation promotes good
labor-management relations. It offers seminars and lectures on
topics of interest to labor and management, and forms statewide
labor-management coalitions on such issues as health and the
environment. It helps the state's regions design successful
approaches to joint labor-management actions, and provides the
regions with technical, administrative, and financial assistance to
implement joint labor-management approaches to retaining jobs.
WORK RELATES TO: labor-management relations; CONFERENCES: quarterly
workshops and seminars on such topical issues in the field of labor-
management cooperation as gainsharing, conflict resolution, building
employee involvement, labor-management cooperation, and
transformation to a high performance workplace.
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Maryland Center for Quality and Productivity Ð MCQP
CBM/SPA Building, 4th Floor, University of Maryland, College Park,
MD 20742, 301/405-7099, fax: 301/314-9119.
MCQP conducts training, technical assistance, and applied research
in the areas of quality and productivity improvement. The Center
functions as an out