Carrara Education Technology Center (CETC)
If you're experiencing a technical issue or have a general inquiry, please choose the appropriate form below
🛠 Incident Forms
For issues that are disrupting your ability to work and require prompt attention, such as system outages, application errors, hardware failures, or network connectivity problems.
Technical Support Incident →
Report hardware, software, or network issues.
AV Support Incident →
Report classroom or presentation technology problems.
💻 Request Forms
For general inquiries or service requests that do not require immediate assistance, such as equipment orders, software installation, AV setup, or website updates.
Technical Support Request →
Examples: Install software or update access.
AV Support Request →
Request AV setup or classroom equipment assistance.
Website Support Request →
Request content changes or support for ed.psu.edu.
Purchasing Request →
Request quotes or initiate a purchase for IT equipment.
The Carrara Education Technology Center strives to lead by providing exceptional customer support, driving innovation in information technology, and inspiring the creative use of IT resources to transform learning and operations within the College of Education, across Penn State, and throughout the community.
The mission of the Carrara Education Technology Center is to provide trusted consultation, knowledgeable support, and valuable training to the Penn State College of Education community. We support the advancement of education through secure, innovative, and effective use of technology.
Our IT group will be an ongoing and supportive community built on trust that fosters collaboration, innovation, and strategic creativity, to provide strong IT leadership for the University.
About Us
The Carrara Education Technology Center (CETC) manages the College of Education's comprehensive IT infrastructure, covering the Chambers, Keller, Cedar, and Rackley buildings. Our team oversees the administration of desktops, laptops, mobile devices, servers, printers, and peripherals, along with the network that ensures seamless connectivity. We provide technical support through walk-in services, scheduled appointments, our online helpdesk, phone, or email. The College operates in a multi-platform environment, supporting both macOS and Windows systems, as well as a range of mobile devices.
The CETC is dedicated to serving as a model of excellence in customer service and technical support, ensuring that Penn State's IT goals and strategic plans align with the College of Education’s vision. We foster collaboration and deliver services that meet the evolving academic and administrative needs of the College, university, and broader community.
IT Manager
Jody Harpster
IT Manager
232 Chambers Bldg
IT Staff
Allen Clouser
Systems Administrator
231 Chambers Bldg
IT Staff
Drew Stodart
Systems Administrator
231 Chambers Bldg
IT Staff
Caden Summers
IT Support Specialist
231 Chambers Bldg